RETURNS & REFUNDS POLICY:
Returns are valid within 14 days of original purchase date or shipment date, unless otherwise specified.
Exchanges of equivalent products are valid within 21 days from the original invoice date on defective products only, unless otherwise specified.
Returns must be in NEW and un-used condition and at our discretion.
All new Items carry a one 1 year limited warranty, unless otherwise specified, except LED Rope Light which carries a 90 day limited factory warranty.
To return a product, a RMAs is required. All RMA’s expire 15 days after they are issued. RMA must be returned and received within 21 days.
At our option, you may return a product in new and unused condition as decided by our return inspection manager for a refund.
Shipping charges, taxes, duty and other related charges in delivering the product are not refundable.
A restocking fee may be charged for all returns that are missing manuals or packaging.
Maximum return limit is $2,000.00. Sale value above that amount ($2,000.00) are final.
You must notify us and obtain a return authorization number in order to make a return.
The return of the shipment is the responsibility of the original purchaser and must be sent according to our return authorization procedure.
Return Merchandise Authorization (RMA) Request:
Fields in Red are mandatory